Help Center

Everything you need to go from sign-up to your first booking. Most vendors finish setup in under 10 minutes.

Your profile is your storefront on PopUp. It's what organizers see when they're deciding who to book. A complete, polished profile gets more inquiries.

Your photos are what stop organizers from scrolling. They matter more than your description, price range, or number of reviews.

Your service area controls where you show up in search results. Set it to the area where you primarily work — it doesn't have to match your home address.

Inquiries are how organizers reach out to you. They send their event details, and you decide whether to quote, accept, or decline. This is where bookings happen. Inquiries live inside the Messages page as their own tab.

Messages is your communication hub. It has two tabs: Messages for direct conversations with organizers, and Inquiries for booking requests. All communication in one place.

Create event listings on PopUp to find pros for your event. Manage applications, share your event, and handle booth fee payments.

Browse open events posted by organizers and apply to vend at markets, festivals, and other events in your area.

Your calendar is your schedule. It shows all your events — booked inquiries and events you add manually. Use it to track where you need to be, when, and what you're getting paid.

Your customer database keeps all your client contacts in one place. Names, emails, phone numbers, and notes — so you're not digging through texts and emails to find someone's info.

PopUp doesn't move money between you and your clients — you keep using whatever payment method works for you (Stripe, Square, Venmo, cash, Zelle). What PopUp does is help you track what you're owed, what's been paid, and match payments to events so nothing falls through the cracks.

Reports give you a bird's-eye view of your business performance. See revenue trends, busiest months, top event types, and how your business is growing over time.

Refer a vendor to PopUp, and when they subscribe to Pro, you get $100 cash. No limits, no fine print — just real money for spreading the word.

After a booked event, organizers can rate their experience working with you. Good ratings build trust and help you stand out in search results.

Settings is where you manage your account info, business details, subscription, and connected integrations.

If your business handles food, beverages, or alcohol, staying compliant with local regulations is essential. PopUp lets you track multiple licenses per state and county, monitors expiration dates, and enforces compliance so organizers can book with confidence.

Tax Prep turns your transaction data into tax-ready reports. It categorizes income and expenses, estimates quarterly taxes, and generates Schedule C breakdowns — so you spend less time with spreadsheets and more time running your business.

PopUp Pro is the paid tier that unlocks business tools: payment reconciliation, tax prep, cash flow tracking, reports, invoicing, and integrations with Stripe, Square, and Plaid. Everything you need to run the business side of your business.

Cash Flow gives you a real-time view of money moving through your business. See your bank balance, track inflows and outflows, and get projections so you can plan ahead instead of guessing.

Quick fixes for the most common issues. If your problem isn't listed here, email support@usepopup.com.